To drive or not to drive
At Greenwheels you are behind the wheel: literally and figuratively. That’s why we offer you maximum flexibility around driving and booking. So you have the convenience of your own car, but not the expense or the hassle. Cancelling your trip if you no longer need a car is a big part of that.
There’s a Dutch saying: “nothing’s more changeable than man” (loosely translated). With your own car you continue to pay for all those hours you car stands idly by the side of the road. With Greenwheels car sharing you can book, drive and only pay when you actually use the car. And… you can always cancel a trip.
Have you made a reservation, and realise you don't need a car (anymore)? You can cancel a reservation free of charge until the start time of your reservation with our Regular and Frequent plan. With the Occasional plan you can cancel free of charge up to 24 hours in advance. With Zzp Go and Business Go this is up to 4 hours in advance. After that, cancellation or shortening is no longer possible and you pay for the time that you have reserved the car.
How to cancel a trip?
You cancel or change your reservation via our website or the Greenwheels app.
To do this, open the app, click on the relevant reservation and choose 'cancel'.
Or log on to the website, go to your dashboard, click on the relevant reservation and choose 'cancel reservation'.
Please note: if you extend, change or cancel your trip by contracting our customer service, we charge you a service fee.
This functionality will be available from August 1, 2022, depending on your chosen rate. Until August 1, 2022 you can cancel your reservation up to one hour in advance.