Greenwheels Cookie Policy

Last updated: June 2020

 

At Greenwheels, we find it important that our customers know which cookies our website uses and for which purposes they are used. We want to guarantee the privacy of our customers and the user-friendliness of our website as much as possible. Below we provide more information about the cookies used on and through our website and the purposes for which they are used. This website is the property of and is managed by Greenwheels BV, a subsidiary of Collect Car BV in Rotterdam (hereinafter 'Greenwheels' or 'we'), from which you have access to this cookie policy. Greenwheels determines the means and purposes of the processing of personal data as set out in this cookie policy and is therefore the data controller (within the meaning of EU Regulation 2016/679). Our Privacy Notice applies in addition to this Cookie Policy. Contact us with any questions you have about this using the contact form on our website.

 

What is a Cookie?

Cookies are small data files that websites place on devices as you are browsing. Cookies ensure that your device is immediately recognised next time you visit this website. By using cookies, this website or app can temporarily store information about visits and visitors. Other websites can also use these same cookies to recognise the device. Various types of cookies can be used during each visit.  

 

Cookies are vital to ensure our website works properly. Cookies whose effect is not immediately visible are equally important. Without anonymous input from users, we have no idea how the website is used and how we can improve it. 

 

First-party cookies and third-party cookies

Cookies are downloaded by your browser when you first visit a website. Next time you visit this website using the same device, the cookie and the information stored in it are sent back to the website that generated this cookie (first-party cookie) or to another website to which the cookie belongs (third-party website). These third parties place cookies when you have logged in to their pages and visit our website. We have no influence on the cookie settings of these websites. Please check the websites of external providers for more information about how they use cookies. 

 

First-party and third-party cookies enable the website to recognise whether you have already visited this website using this browser. In many cases, the displayed content will vary as a result. 

 

If you refuse all cookies, neither first-party cookies nor third-party cookies will be used. No distinction is made between these two types of cookies. If you refuse all cookies, first-party cookies and third-party cookies will be deactivated. First-party cookies will also be deleted in that case. We are unable to delete third-party cookies. You must delete these yourself. You can do this in your browser settings. 

 

Persistent and session cookies

Depending on their duration, cookies are subdivided into persistent cookies and session cookies. A persistent cookie remains on your hard drive until its expiration date or until you delete it. A session cookie will be deleted once you close your browser. 

 

In addition to accepting cookies when browsing a website or using an app as set out below, you can also choose whether you want to accept cookies in general by changing your browser settings.  

 

How do you manage Cookies?

You have the option to consent to the use of cookies if you want to use all the functionality of an app or website without limitations when browsing it. You must adapt the settings individually for each browser and each computer. If you refuse the use of functional and strictly necessary cookies, this may affect your browsing experience and functionality while using the website or app. Refusing other cookies does not affect your user experience and the functionality during use.  

 

Which types of Cookies do we use?

The Greenwheels website uses different types of cookies. 

 

Strictly necessary and functional cookies

These anonymous cookies enable users to browse the Greenwheels website, use the website's features and access secure areas of the website. Moreover, such a cookie ensures that, when you visit another page, the switch from http to https occurs. These types of cookies also store your decision on the use of cookies on our website. The information collected by these cookies may not be used for marketing purposes. If you refuse the use of this cookie, then this may result in (parts of) the website or app not working properly. 

 

Analytical cookies

Anonymous cookies which Greenwheels uses to improve its website. These cookies collect information about how visitors use the Greenwheels website, including information about the most visited webpages or the number of error messages displayed. 

 

Marketing cookies

These cookies are used to deliver appropriate marketing messages and advertising. They track which ads you've already seen to limit how many times you are shown the ad. They also monitor how often you click on an ad. 

 

Overview of used Cookies

Below is a list of the cookies we use, which information we collect and how long we use it. Despite our efforts, this overview may not be 100% complete. 

 

Functional and strictly necessary cookies:

 

Name

greenwheels.com
JSESSIONID
GW_BOOK_ID

Installed by 

Greenwheels 

Purpose 

These cookies are necessary for the proper functioning of our website and to retain information in the booking system.

For how long

Cookies are deleted at the end of the session; GW_BOOK_ID up to 30 days

 

Name 

signup.greenwheels.com
ASP.net_SessionId

_hjid

_hjIncludedInSample

Installed by 

Greenwheels

Purpose

Retaining the information entered in the fields during the registration process. We use Hotjar software to improve the user experience. This tool is used to measure and evaluate users' behaviour (mouse movements, clicks, keystrokes, etc.) on our website. 

For how long

365 days

 

Name 

ASP.net_SessionId
Thirdpartyuser

Installed by 

Greenwheels 

Purpose

Track visitors numbers on the Customer Service pages (contact form, FAQs). This information is used to improve the content and user-friendliness of our website. 

For how long

Until the end of the session

 

Analytical cookies: 

 

Name

Google: _ga en _gid

wooTracker

Installed by 

Greenwheels 

Purpose 

These cookies enable us to collect information about users' visits to the website to gain a better insight into the pages of our website that are visited most frequently. 

For how long 

2 years 

 

Advertising cookies: 

 

Name 

Tracking cookies

Installed by 

Greenwheels 

Purpose 

Keeping track of the results of the ad campaign and delivering advertisements based on the pages you visited. 

For how long 

1 month 

 

Updates of this Cookie Policy

You can see at the top of this page when this cookie policy was last modified. You will be notified of any changes to this cookie policy before they actually take effect.