Every car is insured, including Personal Accident Insurance ('Ongevallen-inzittendenverzekering').

This means that harm is covered for both the driver/passengers and third parties. Any possessions you take with you in the car are not covered by this insurance. Greenwheels can't be held liable for theft of or damage to these possessions either.

There's a fixed excess for damage to the Greenwheels car, which you can reduce for each journey.  In the event of damage during your ride, the deductible per claim is € 350 as standard. You have the option to lower your deductible to € 75 for € 4 per reservation. You can do this in your account. For older contracts, an excess of € 225 applies.

You can make a reservation 24 hours a day, 7 days a week. You can make a reservation up to six months in advance to a minute in advance. You can make a reservation via the website or via the Greenwheels app.

You can do this within Europe without further permission.

If you're leaving Europe, you'll need to ask for permission for this when making your reservation. You need to report your journey abroad 24 hours in advance using the contact form. If you're making your journey within 24 hours or if you're going to Ghent in Belgium, then please call our customer service on 088-2100100. For Ghent, we need to ask permission to drive into the city owing to environmental rules. That's why we need to tell Ghent 24 hours in advance that a car will be coming to the city. If we don't do that, we'll be fined €150.

You can also get by more cheaply with the Langer Weg ('Longer Stay') rates. This way, you'll pay a fixed but lower rate for using a car for a day, a week or a weekend. You can read more about how that works here.

There are a few other conditions for travelling abroad:

The refuelling card won't work abroad, so you'll need to fill up yourself and send the refuelling receipt to us using the contact form.

If you break down on the road, you can call upon the ANWB Roadside Assistance just as you would in the Netherlands. We can be contacted 24 hours a day on: 088-2100100 to co-ordinate this together. From abroad, you can call +31-10-4113121 (international rate, prices will differ per country).

When settling the damages in the event of a collision, you may be asked for proof of insurance or the green card, as it's known. In this case, we can send these details to the applicable insurer or police station.

You can find more practical information on tolls, traffic rules, travel documents and other matters on the ANWB's website (in Dutch).