Additional costs
Driven too fast? Smoked in the car? Parked incorrectly? In these cases, and other situations as mentioned in the PDF, we charge additional costs. Also, if you incur a fine during your trip, we will pass this on to you.
All prices below apply as of August 1, 2025 and include 21% VAT, unless stated otherwise. For more information when we charge these costs, see the main rules and the Terms and Conditions.
Booking costs
|
Book or change booking via app or website |
Free |
|
Book or change booking via customer service employee |
€ 2 per booking |
Deductible
|
Basic deductible |
€ 500 |
|
Lowered standard deductible from € 500 to € 75 - Private |
€ 4,99 per booking |
|
Lowered standard deductible from € 500 to € 75 - Zzp and Business |
€ 4,99 per booking excl. VAT |
More on your deductible and how to lower you own risk
Administrative costs
|
Processing traffic fine or payment reminder |
€ 15* + fines from the governement |
|
Loss of Greenwheels card |
€ 5 |
|
Blocked bank payment |
Bank costs + € 12,50 |
|
Invoice per email or Greenwheels account |
Free |
|
Processing costs damage |
€ 50* / hr (min. 1 hr) |
|
Processing costs fraud |
€ 60,50 / hr (min. 1 hr |
Fines
|
Duping another user by violating our Terms & Conditions (i.e. article 20) |
€ 25 |
| Returning a car with insufficient petrol/diesel (less than 25% of tank contains fuel) |
€ 25 |
| Returning an electric car without charging |
€ 50 |
| Empty battery due to leaving lights on |
€ 175 |
| Service trip to vehicle due to violation of Terms & Conditions |
€ 50 /hr (min. 1 hr) |
| Salvage company deployment (“tow truck”) |
€ 250* |
| Returning the car too late |
€ 50 |
| Windows not properly closed / left open |
€ 50 |
| Car not returned to its own, designated parking location |
€ 75 |
| Car left untidy |
€ 75 |
| Car not clean / left untidy due to pets |
€ 75 |
| Smoking inside car |
€ 100 |
| Lost tank card or charging pass |
€ 100* |
| Lost car key |
€ 500* |
| Lost/broken charging cable |
€ 500* |
| Misuse of tank card or charging pass |
€ 1.000 (+ police report) |
| Wrong fuel |
€ 1.000* |
| Unauthorized (additional) driver |
€ 1.000 |
| Gross negligence / misconduct |
€ 1.000 |
*0% VAT rate applies.