Invoice not paid

We recently tried but failed to collect your invoice payment. As you now have an outstanding invoice, using Greenwheels cars and our service is currently blocked. We urge you to please see to payment as soon as possible.

Pay your outstanding invoice using iDEAL

You can pay the invoice in the app and after logging in to our website with iDEAL (‘Account details’ > ‘Invoices’). Within 15 minutes of your payment you will again be able to book and/or drive.

Pay your outstanding invoice WITHOUT using iDEAL

If you do not have iDEAL, you can also transfer the outstanding amount to our bank account:

Transfer the full amount to NL76 RABO 0159 0238 82 in the name of Collect Car B.V. (Greenwheels) stating your customer number. You will find your customer number on your invoice (’klantnummer’ in Dutch).

Please note: With a bank transfer it can take up to 2 working days before the block is lifted and you can book and/or drive again. That is why we recommend paying via iDEAL, as you can use all Greenwheels services again within 15 minutes. In case you do not pay the full amount or if you forget to mention your customer number in the payment description, we cannot cancel the blockade.

Do you not agree with your invoice?

If you do not agree with the invoice, please submit a complaint via our online contact form. Processing a complaint can take several days. Do you still want to keep driving? Then please pay the invoice and we will provide a refund on the next invoice if the complaint is justified.

Do you have a question about the (timely) payment of the invoice?

Send an email to debiteuren@greenwheels.nl.

What if you do not pay?

If you do not pay within two weeks after the first reminder, you will receive a second reminder from us. If the invoice is still not paid after this, we will call in a collection agency. We charge you for the associated costs.

Frequently asked questions

How do I change my IBAN / credit card details?

You cannot switch payment methods at Greenwheels (IBAN or credit card). It is possible to change your IBAN payment details, for example when you have a new account number.

1. Login to My Profile via a computer.
2. Go to 'Payment method' via 'Invoices' in the menu.
3. Update and save your new payment details.

How do I change my rate/subscription?

We have different rates and plans, each with their own conditions and options. You can choose a new or different rate every month. Not much on the Calendar next month? Switch from Frequent to Regular. Planned a road trip? Definitely change from Occasional to Frequent as this will save you big time.

You can easily switch to a different rate in My Profile via the website or the app:

In your dashboard on the website, go to 'my profile' and in the app to 'my settings'

In both cases, choose 'My rate' in the menu.

Your rate appears. Select 'change rate' via the green circle and confirm your choice via 'save'.

Please note: when changing your rate from an ‘old’/former to a new rate, the conditions associated with that new rate apply. If you have switched on the 'deductible' setting, you must switch it on again when you change your rate.

What is my debtor or customer number?

The debtor number is the same as your customer number. You will only see a debtor number on your invoice. This is because you are a debtors to us, financially.

Where can I find my customer number?
You can find your customer number on your invoice. It is called debtor number.

NS-Business Card customers or customers via Shuttel, Mobiliteitsfabriek, Figo, MobilityMixx, and Moves are only debtors to Greenwheels and non-customers, because payments are handled by this third party.

Where and how can I view my invoices?

If you’re the main driver for your account, you can view your invoices by going to the ‘Invoices’ page in your profile. In the app, go to ‘Settings’ first. You can download invoices to keep your own records. If you don’t see this option, you’re not the contract driver for the account. To view an invoice, ask the contract driver. We also e-mail invoices to the contract driver’s e-mail address, provided this address is known to us.

How can I pay for Greenwheels? (Payment options)

We have two payment methods: direct debit or credit card. Only when you can’t pay your outstanding invoice via iDEAL, it also will be possible to pay via bank transfer.

We only offer iDEAL as a payment method for the deposit, prepayment or overdue invoices.

Please note: Greenwheels only accepts credit card by Mastercard and Visa. We do not accept debit cards or prepaid credit cards.

My iDEAL payment was successful, why can't I make a reservation yet?

It may be that your driver's license check hasn’t been completed yet. An additional security check may also be required. You will see the notification of this in your account.

If you’ve paid an outstanding invoice with iDEAL it can take up to 15 minutes for the payment to be processed and the block to be lifted.